The Thao Dien store is looking for a Customer Service Leader to join our strong team. In this store, service is the differentiating factor and we are looking for an inspiring, customer-obsessed teammate who can spread the WOW experience in-store.

RESPONSIBILITIES:

Customer Delight

• Guarantee a professional, adapted, and personalized dialogue both online and offline.
• Guarantee the delight of each customer.
• Help my customer before and after the whole purchase process, if he/she wishes, to develop a personalized relationship with him/her.

Human Management

• Recruit, train, and develop their competencies and talent. I prepare the managers for the company.
• Ensure the professional skills of teammates in the cash till and welcoming desk, as well as spreading the delightful spirit throughout the store.
• Be the HR referent for the store (hour records for night work, holidays, and overtime).
• Guarantee the cash till and welcome desk team planning for the store.
• Be the duty manager of the day for the Store (with captain KPIs).
• Be the example of the delighted spirit.

Customer Relations Management + customer journey project management

• Led and implemented all customer-related projects, including being a Technology relay.
• Have the CI mindset to provoke and propose solutions to keep improving customer delight.
• Analyse data of customers to provide actionable insights for sports leaders and communication relay.

Cash flow management

• Manage the cash flow of the store.
• Manage the physical and technical implementation of the Welcome Desk and Cash Till.
• Propose and implant new services and the best means of payment solutions for my customers.
• Manage all the cash processes in-store.

WHAT WE NEED FROM YOU:

• Love to work directly with customers daily and obsess with their delight.
• Have experience working in the store.
• Be at ease with IT tools and love to manage people and projects, functionally.
• Be passionate about sport.
• Have strong experience in Customer Service.
• Be demanding for yourself and your team.
• Love to lead a team by example.
• Believe in a cooperative/participative way of leadership, you are positive, dare to take challenges, and are adaptable.
• Be fluent in Vietnamese and English

WHAT WE OFFER YOU:

• Monthly performance bonus.
• 18 days for annual leave.
• Sport practice allowance.
• Social Insurance according to Labour Law.
• Health Insurance for you and your family.
• Join collective activities organized by the Company.
• Career planning through your Personal Plan and Learning & Development Plan.
• Participate in several training courses to develop your competence.
• Here at Decathlon, we are like family. Come join us and be a part of our family! Just be yourself and let your personality shine through.
• We look forward to hearing from you and getting to know you.